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Mandiri Glitch Causes Commotion

Updated: Aug 1, 2019

On Saturday morning, social platforms, mainly Twitter, was crowded with customer complaints regarding to their Mandiri balance accounts’ error. Some of them complained about the balance in their accounts to reduce drastically without any transactions. While others faced with increasing balance. It turns out that a number of Bank Mandiri services was having a glitch.

Corporate Secretary of Bank Mandiri Corporation, Rohan Hafas, stated that the drastic change of balance in some of Mandiri’s customer bank account is caused by the daily moving system process. “We are here to inform that the changes of balance in some of the customer’s bank accounts happened when the daily moving process from the core system to back up system was in progress, and in this time an error happened to the balance data of 10% Mandiri’s customer,” said Rohan Hafas in the press conference held last Saturday in Plaza Bank Mandiri. Rohan affirmed that an error is the cause of the change of balance in some account, not fraud. This problem is caused by a system failure, because of a memory defect in the hardware and resulted in the changes in balance. After the customer’s account balance normalization process, Bank Mandiri will ensure all services will be back